Effective Date: August 1, 2023

This Privacy Policy describes how OC Bike Garage ("we," "us," or "our") collects, uses, and discloses personal information when you visit and use our website www.ocbikegarage.com (the "Website"). By accessing or using the Website, you agree to the terms of this Privacy Policy.

Information We Collect

1.1 Personal Information
When you visit our Website, we may collect certain personal information that you provide voluntarily, such as your name, email address, and phone number. We collect this information when you book an appointment, contact us through the provided channels, or sign up for our newsletter.

1.2 Payment Information
To process your appointment booking, we may require you to provide payment details, including credit card information. Please note that we do not store any payment card details on our servers. All payment transactions are securely processed by our trusted third-party payment processors.

1.3 Usage Data
We may collect information about your interactions with the Website, such as your IP address, browser type, referring/exit pages, and operating system. We may also use cookies and similar tracking technologies to collect this information. You can manage your cookie preferences through your browser settings.

Use of Information

2.1 Service Provision
We use the personal information you provide to process your appointment bookings, communicate with you about your bookings, and provide the requested services and repairs for regular and electric bikes. We may also use your information to send you important updates or notifications regarding your appointments.

2.2 Marketing and Advertising
With your consent, we may use your personal information to send you promotional emails, newsletters, or SMS messages about our services, special offers, and upcoming events. You have the right to opt out of receiving these communications at any time by following the instructions provided in the messages or contacting us directly.

2.3 Analytics and Improvements
We may use the collected information to analyze trends, track the usage of the Website, and make improvements to enhance your experience. This may include the use of cookies and similar technologies to gather statistical information about our users' browsing actions and patterns.

Disclosure of Information

3.1 Service Providers
We may engage trusted third-party service providers to assist us in operating our business and providing the requested services. These service providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Compliance
We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our Website before your personal information becomes subject to a different privacy policy.

California Privacy Rights

4.1 California Consumer Privacy Act (CCPA)
If you are a California resident, the processing of your personal information may be subject to certain rights and protections under the California Consumer Privacy Act (CCPA). The CCPA provides you with the following rights:

Right to Know: You have the right to request information about the categories of personal information we collect, the sources from which we collect the information, the purposes for which we use the information, and the categories of third parties with whom we share the information.

Right to Opt-Out: You have the right to opt out of the sale of your personal information to third parties. We do not sell your personal information.

Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will verify your request and respond in accordance with applicable law.

Data Security

We prioritize the security of your personal information and have implemented appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information under applicable data protection laws. These rights may include the right to access, correct, update, or delete your information. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the contact details provided at the end of this Privacy Policy.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised version on the Website. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

OC Bike Garage

23011 #E7 Moulton Pkwy.

Laguna Hills CA, 92653

Phone: (949) 919-7140
Email: [email protected]